Teleperformance México

Industria:   Telecomunicaciones

Descripción del empleo

Lugar de trabajo: Monterrey, Nuevo Leon

Jerarquía: Junior

Sector: Soporte Técnico / Mesa de Ayuda

Vacantes: 32

Teleperformance México is looking for bilingual personnel to provide advanced tech support tier 2

REQUIREMENTS:

Troubleshooting MS WinOS issues and basic knowledge of MS Office & DOS.
Basic Networking knowledge for troubleshooting
o Routers
o Switches
o Modems
o Access points
o Fortigate
Troubleshoot multiple transports
o DSL
o Cable
o EVDO
o T1
o IDSL
o VSAT
o Fiber
Troubleshooting VOIP issues.
Assist Installers and Troubleshooting install issues
NAP Ticketing and Case management process/procedures
Knowledge of multiple ticketing Systems
o CRM
o Installer Portal
o Bellsouth Portal
o Covad Portal
o New Edge
o Verizon
o ATT
o Big River VOIP portal
Basic soft skills for handling calls


WE OFFER:

Great salary
Law benefits and above
Excelent work environment
Career opportunities
Flexible schedules


Interested send resume with salary expectations.

Contacto: Juan Vargas
Tel: 8150-0000 ext 4411
Correo: jvargas@tpmex.com